Your privacy matters to us. This page explains exactly what personal data caseno collects, how we use it, and what rights you have as a player in the Philippines. Reading it takes less than five minutes.
When you registeron caseno, we collect the information needed to verify your identity and keep your account secure. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a government-issued ID for age and identity verification, as required by applicable Philippine regulations. Financial details such as your preferred payment method and transaction history are recorded to process deposits and withdrawals accurately. All of this information is collected only for the specific purposes described in this Privacy Policy and is never used beyond those stated purposes.
As you use the caseno platform, we automatically collect certain technical and behavioural information to improve your experience. This includes your device type, operating system, browser or app version, IP address, and the pages or features you interact with. Betting activity, session duration, and in-app navigation patterns help us understand how Filipino players use the platform so we can make it better. We use cookies and similar technologies to remember your preferences and keep your session active between visits. You can manage cookie preferences through your device or browser settings at any time, though some platform features may be limited if cookies are disabled.
The personal data we hold is used to operate your account, process transactions, and deliver the services you signed up for on caseno. We use your contact details to send you important account notices, security alerts, and updates about changes to our terms or this Privacy Policy. With your consent, we may also send promotional messages about new features, sports markets, or relevant offers — you can opt out of these at any time from your account settings. Your data helps us comply with anti-money laundering obligations, responsible gaming requirements, and licensing conditions that apply to operators serving the Philippines. We do not use your personal information for automated decision-making that produces legal or similarly significant effects without giving you the opportunity to request a human review.
caseno does not sell, rent, or trade your personal information to third parties for their own marketing purposes — ever. We share data only with trusted service providers who help us operate the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, all of whom are bound by strict confidentiality agreements. In cases where we are legally required to do so, we may disclose information to Philippine government authorities, regulatory bodies, or law enforcement agencies. If caseno undergoes a business restructure or acquisition, your data may be transferred as part of that transaction, and you will be notified in advance. Any third-party partner we work with is required to handle your information in a manner consistent with this Privacy Policy and applicable Philippine data protection law.
We use industry-standard security measures — including SSL/TLS encryption, secure data centres, and access controls — to protect your personal and financial information from unauthorised access, loss, or misuse. Internal access to personal data is restricted to staff who need it to perform their job functions, and all such staff are trained in data protection best practices. We conduct regular security reviews and vulnerability assessments to ensure our systems remain robust against emerging threats. In the event of a data security incident that could affect your account, caseno will notify you as promptly as required under applicable Philippine law. While no system can guarantee absolute security, we are committed to maintaining the highest practical standard of protection for every Filipino player on our platform.
As a player based in the Philippines, you have the right to access the personal data we hold about you and to request a copy in a portable, readable format. You may ask us to correct any inaccurate information, and we will update your records promptly upon verification. You have the right to request deletion of your personal data where we no longer have a lawful basis to retain it, subject to our legal and regulatory obligations. If you believe your data is being processed unlawfully, you may object to that processing and we will review your request within a reasonable timeframe. To exercise any of these rights, please contact our support team at [email protected] and we will assist you in accordance with applicable data protection regulations.
We retain your personal data for as long as your account is active and for a period afterwards as required by Philippine law and our licensing obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account to meet anti-money laundering and regulatory requirements. Where we no longer have a legal basis to retain specific data, we will securely delete or anonymise it. You may request early deletion of non-essential data by contacting our support team, and we will assess your request against our retention obligations. Data that has been anonymised and can no longer be linked to any individual may be retained indefinitely for analytical purposes.
caseno may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine law. When material changes are made, the revised policy will be published on this page with an updated effective date, and you will be notified via your registered email address where reasonably practicable. Continued use of the caseno platform after changes are posted constitutes your acceptance of the updated policy. We recommend reviewing this page periodically so you always know how your data is being handled. If you have questions about any change or about this policy in general, please reach out to us at [email protected].
Your personal information is never sold or rented to any third party for marketing purposes.
All data is protected with SSL/TLS encryption and stored in secure, access-controlled environments.
As a Filipino player, you can access, correct, or request deletion of your data at any time.
Marketing messages are optional — unsubscribe or adjust preferences from your account settings whenever you like.
We keep your data only as long as legally required — typically five years after account closure for regulated records.
Contact [email protected] anytime with privacy questions — our team is ready to assist Filipino players.
Check our FAQ for quick answers, or head to your account to manage your data preferences. Our support team is always reachable at [email protected].